RESIDENTIAL BILLING SERVICE POLICY

THE WHEAT RIDGE WATER DISTRICT IS DEDICATED TO THE PROMPT RESOLUTION OF ALL CUSTOMER RELATED BILLING ISSUES.

    TYPICAL RESIDENTIAL BILLING CYCLE (BI-MONTHLY):

1.            1ST WEEK OF THE MONTH FOR EACH CYCLE, ODD AND EVEN MONTHS: METERS READ

2.            2ND WEEK OF THE MONTH: READINGS REVIEWED

3.            3RD WEEK OF THE MONTH: BILLS PREPARED

4.            20TH DAY OF THE MONTH (WEEKENDS EXCEPTED): BILLS MAILED

5.            10TH DAY OF FOLLOWING MONTH: DUE DATE

6.            20TH DAY FOLLOWING THE DUE DATE: $10.00 LATE FEE ASSESSED.

                THERE WILL BE A NOTE IN THE FIRST BILL STATING THAT ALL

                CHARGES AND LATE FEES MUST BE PAID BY THE 1ST  OF THE NEXT

                MONTH TO AVOID A TERMINATION NOTICE AND $50.00 FEE IF

                DISCONNECTED.

7.            1ST OF THE FOLLOWING MONTH, TERMINATION NOTICES MAILED,

                SHUT OFF DATE NOTED (12-15 DAYS LATER) (NOTICE GIVEN OF $50.00 SHUT OFF

                FEE THAT WOULD BE ASSESSED TO ACCOUNT SHOULD

                THE SERVICES BE SHUT OFF).

8.            DURING THE WEEK PRIOR TO SHUT OFF, THE DISTRICT STAFF WILL

                GIVE A COURTESY CALL TO THE CUSTOMER ABOUT THE TERMINATION

                DATE AT ALL NUMBERS LISTED WITH THE DISTRICT, AND MESSAGES

                LEFT IF NO ONE IS AVAILABLE. IT IS IMPORTANT THAT WE HAVE A

                CURRENT PHONE NUMBER LISTED IN AN ACCOUNT. PLEASE CALL THE

                 DISTRICT TO CONFIRM YOUR PHONE NUMBER ON YOUR ACCOUNT.

                 PLEASE ALSO CHECK YOUR PHONE FOR MESSAGES OR MISSED CALLS

                 IF YOUR MAILBOX IS FULL.

9.            ON THE TERMINATION DATE, WATER SERVICES STILL DELINQUENT

                WILL BE SHUT OFF AND ASSESSMENT OF $50.00 TERMINATION FEE

                WILL BE APPLIED.  DOOR HANGER NOTICE WILL BE PLACED BY SHUT

               OFF CREW.

10.         WATER SERVICE WILL BE RESTORED AFTER FULL PAYMENT IS

                RECEIVED. AS STATED ON THE DOOR HANGER, PAYMENT MUST BE

               MADE BEFORE 4 PM IN ORDER TO BE TURNED ON THAT DAY.

TOTAL DAYS IN CYCLE 53-55 DAYS (FROM DAY THE BILLS MAILED TO SHUT OFF DATE)

a.            PAY ARRANGEMENTS MAY BE MADE WITH CUSTOMER SERVICE STAFF PRIOR TO

               SHUT OFF.

b.            COMPLAINTS REGARDING SUSPENSION FOR NON-PAYMENT OR BILLING PROBLEMS

                WILL BE INITIALLY SUBMITTED TO, AND REVIEWED BY, THE DISTRICT MANAGER FOR ACTION.

c.            CUSTOMERS WHO WISH TO DISPUTE THE MANAGER’S DECISION MAY APPEAR BEFORE THE

                BOARD OF DIRECTORS, IF THE REQUEST IS PRESENTED IN WRITING AND IN ADVANCE OF

               THE REGULARLY SCHEDULED BOARD MEETING.

d.            THE BOARD WILL CONSIDER THE DECISION OF THE MANAGER, AND WILL DECIDE

                TO AFFIRM OR REVERSE THE MANAGER’S DECISION BASED UPON THE PREPONDERANCE

                OF THE EVIDENCE. THE BOARD’S DECISION EXHAUSTS THE WHEAT RIDGE WATER DISTRICTS

                APPEAL PROCESS

VISIT OTHER DISTRICTS/WATER COMPANIES TO VIEW THEIR BILLING POLICIES TO SEE HOW WE COMPARE:

DENVER WATER

LOOK AT THEIR FEES

CONSOLIDATED MUTUAL WATER COMPANY

VIEW THEIR DELINQUENT POLICY