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RESIDENTIAL BILLING SERVICE POLICY
THE WHEAT RIDGE WATER DISTRICT IS DEDICATED TO THE PROMPT RESOLUTION OF ALL CUSTOMER RELATED BILLING ISSUES.
    TYPICAL RESIDENTIAL BILLING CYCLE (BI-MONTHLY):
 
1.	1ST WEEK OF THE MONTH FOR EACH CYCLE, ODD AND EVEN MONTHS: METERS READ
2.	2ND WEEK OF THE MONTH: READINGS REVIEWED
3.	3RD WEEK OF THE MONTH: BILLS PREPARED
4.	20TH DAY OF THE MONTH (WEEKENDS EXCEPTED): BILLS MAILED
5.	10TH DAY OF FOLLOWING MONTH: DUE DATE
6.	20TH DAY FOLLOWING THE DUE DATE: $10.00 LATE FEE ASSESSED. 
THERE WILL BE A NOTE IN THE FIRST BILL STATING THAT ALL
CHARGES AND LATE FEES MUST BE PAID BY THE 1ST OF THE NEXT
MONTH TO AVOID A TERMINATION NOTICE AND $50.00 FEE IF
DISCONNECTED.
7.	1ST OF THE FOLLOWING MONTH, TERMINATION NOTICES MAILED, 
SHUT OFF DATE NOTED (12-15 DAYS LATER) (NOTICE GIVEN OF $50.00 SHUT OFF
FEE THAT WOULD BE ASSESSED TO ACCOUNT SHOULD
THE SERVICES BE SHUT OFF).
8.	DURING THE WEEK PRIOR TO SHUT OFF, THE DISTRICT STAFF WILL 
GIVE A COURTESY CALL TO THE CUSTOMER ABOUT THE TERMINATION
DATE AT ALL NUMBERS LISTED WITH THE DISTRICT, AND MESSAGES
LEFT IF NO ONE IS AVAILABLE. IT IS IMPORTANT THAT WE HAVE A
CURRENT PHONE NUMBER LISTED IN AN ACCOUNT. PLEASE CALL THE
DISTRICT TO CONFIRM YOUR PHONE NUMBER ON YOUR ACCOUNT.
PLEASE ALSO CHECK YOUR PHONE FOR MESSAGES OR MISSED CALLS
IF YOUR MAILBOX IS FULL.
9.	ON THE TERMINATION DATE, WATER SERVICES STILL DELINQUENT 
WILL BE SHUT OFF AND ASSESSMENT OF $50.00 TERMINATION FEE
WILL BE APPLIED. DOOR HANGER NOTICE WILL BE PLACED BY SHUT
OFF CREW.
10.	WATER SERVICE WILL BE RESTORED AFTER FULL PAYMENT IS 
RECEIVED. AS STATED ON THE DOOR HANGER, PAYMENT MUST BE
MADE BEFORE 4 PM IN ORDER TO BE TURNED ON THAT DAY.
TOTAL DAYS IN CYCLE 53-55 DAYS (FROM DAY THE BILLS MAILED TO SHUT OFF DATE)

a.	PAY ARRANGEMENTS MAY BE MADE WITH CUSTOMER SERVICE STAFF PRIOR TO 
	SHUT OFF.
b.	COMPLAINTS REGARDING SUSPENSION FOR NON-PAYMENT OR BILLING PROBLEMS 
WILL BE INITIALLY SUBMITTED TO, AND REVIEWED BY, THE
DISTRICT MANAGER FOR ACTION. c. CUSTOMERS WHO WISH TO DISPUTE THE MANAGERíS DECISION MAY APPEAR BEFORE THE
BOARD OF DIRECTORS, IF THE REQUEST IS PRESENTED IN WRITING AND IN ADVANCE OF
THE REGULARLY SCHEDULED BOARD MEETING. d. THE BOARD WILL CONSIDER THE DECISION OF THE MANAGER, AND WILL DECIDE
TO AFFIRM OR REVERSE THE MANAGERíS DECISION BASED UPON THE PREPONDERANCE
OF THE EVIDENCE. THE BOARDíS DECISION EXHAUSTS THE WHEAT RIDGE WATER DISTRICTS
APPEAL PROCESS
 
VISIT OTHER DISTRICTS/WATER COMPANIES TO VIEW THEIR BILLING POLICIES TO SEE HOW WE COMPARE:
 
LOOK AT BILLING AND RATES--OVERDUE PAYMENTS AND THEN ALSO AT MISCELLANEOUS FEES--ADMINISTRATIVE CHARGES
VIEW THEIR DELINQUENT POLICY